Refund policy
1. Eligibility for Returns
Refunds or returns may be considered under the following conditions:
The product received is defective or damaged upon delivery
The product delivered is incorrect or does not match the confirmed order
All claims must be reported within [X] days of receiving the order.
2. Non-Refundable Items
Due to the nature of our wholesale business, the following items are non-refundable:
Customized or personalized products
Used or altered items
Clearance or discounted items
Products returned without prior approval
3. Return Authorization
Before returning any item, customers must contact Sublimation World to request return authorization. Returns sent without approval may not be accepted.
Approved returns must be:
In original packaging
Unused and in resalable condition
4. Refund Process
Once the returned item is received and inspected:
Approved refunds will be processed within [X] business days
Refunds will be issued using the original payment method
Shipping and handling charges are non-refundable unless the return is due to our error
5. Exchanges
6. Shipping Responsibility
7. Damaged or Lost Shipments
8. Policy Updates
Sublimation World reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page.
9. Contact Us
For refund or return requests, please contact:
Sublimation World
📧 Email: [your@email.com]
📞 Phone: [your phone number]